Support
Last updated 6 October 2026
Katha AI is made by a very small team. There is one inbox, hi@thetractionlabs.com, and a person reads everything that arrives in it.
Get help
Email hi@thetractionlabs.com. It helps if you include:
- What you were trying to do
- What happened instead
- Your phone and Android version (for example, Pixel 8, Android 15)
- Your username or display name, if you have one
We aim to reply within 3 working days.
Report content
If you come across a published story, comment, image, or narration that you think breaks our rules, report it.
In the app: open the story or comment, tap the ⋮ menu, and choose Report. This is the fastest route and it tells us exactly what you are looking at.
By email: write to hi@thetractionlabs.com with a link to the content or the story title and author, and tell us what is wrong with it.
We review every report. Content that breaks the Terms of Service is removed, and accounts that repeatedly break them are suspended.
Katha AI generates stories, images, and audio with AI. AI systems get things wrong, and sometimes produce text or images that are inaccurate, unpleasant, or not what anyone asked for. Reporting it is genuinely useful — it is how the safety filters get better. If AI-generated output disturbed you, tell us and we will look at it.
Report a security problem
If you have found a vulnerability, email hi@thetractionlabs.com with the subject line Security. Please give us a reasonable window to fix it before making it public. We will not pursue anyone who reports a problem to us in good faith.
Billing, subscriptions, and refunds
Subscriptions and credits are sold through Google Play, not directly by us.
- To cancel, open the Google Play Store → your profile → Payments & subscriptions → Subscriptions. Cancelling there is the only thing that stops a renewal — deleting the app does not.
- For a refund, ask Google Play. Google holds the transaction, so it is the only one that can issue a refund.
If something has gone wrong with credits or entitlements inside the app — you paid and did not get what you paid for — email us and we will fix it on our side.
Delete your account
You can do this in the app, or on the account deletion page.
Other pages
Write to us
This goes to the same inbox as the email address above, and the person who built the thing you are writing about is the person who reads it. You do not need an account and you do not need to be signed in.